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Finnish and Swedish speaking claims adjuster to Chubb

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Our customer focus in combination with our deep product knowledge and strong business position is what distinguishes us from other companies. Chubb has its Nordic headquarters at Birger Jarlsgatan 43 in the central part of Stockholm.

About the role

Would you like to work for one of the world’s leading insurer? We are now looking for a service minded and self-managed claims adjuster to our office in Stockholm. You will work within a team of other Finnish and Swedish speaking claims adjusters and assess and evaluate claims within the Accident & Health and Life area.

In the role you will have the opportunity to manage your own work as well as contributing to the improvement of the assessment processes in general. Internally you will have frequent follow-ups with underwriting, sales department, quality assurance, external doctors, customer service and the department for complaints.

As a claims adjuster you will:

• accurately assess and evaluate claims in accordance with Chubb Policy and Procedures

• ensure all incoming call enquiries are handled in a customer focused way, providing the customer with a professional service at all times

• support and maintain contact with key client relationships during the claims process

• identify customer dissatisfaction and ensure issues are handled or escalated in an accurate manner and in accordance with Chubb Complaints Policy and Procedures

• keep updated on the knowledge of Chubb Policy and Procedures and regulatory authority requirements such as Complaint Handling, Money Laundering and Data Protection

• support and assist claims operational initiatives and projects

Professional experience

• You have experience from the insurance industry or the finance industry in general.

• You have customer services experience demonstrating a professional and high standard in customer care with good listening and communication skills.

• It’s positive if you have experience from claims in general and specific in within the Accident & Health area and travel claims.

• If you have experience from working with insurance terms, or terms in general, it’s positive.

• You have proven experience of prioritizing.

• You are fluent in Finnish, English and Swedish.

• It’s positive if you have knowledge in MS Office Packages.

Personal skills

You are able to show empathy.

You are solution oriented and able to take ownership.

You are service minded.

You are flexible and able to think out of the box.

Also, you prepared to that extra mile.

For more information, please contact Lisa Robberts at +46 (0) 76 777 03 65 or